20050207
Administration:
Standing issues (unresolved problems), and
suggestions for improving, streamlining, & making the administration of SHM more responsive to the needs of the residents.
Staff(ing):
Kudos, suggestions & critiques of staff & contractor activities, behaviors, appearance, etc.
Facility & maintenance:
Grounds, Facility, & rooms;
Appearance, function, safety, and comfort ;
Lighting, electrical, plumbing, Heating, Ventilation, Cooling, etc.
Services:
Dietary, Activities, Personal Hygiene,
Communications (reception, phone, posters, Family Council, Ombudsman,....),
Business(financial, billing, insurance, information privacy),
Physical & Occupational Therapy, Nursing, Medical, Social services, ...
Other:
